Our Services

We support and assist organisations pursuing real business performance improvement utilising the principles, practises and disciplines of Operational Excellence. The following are a selection of our services:

Business Improvement Tools and Techniques

AKA… Continuous Improvement Tools, Lean Tools, Leaders Toolbox, Basic Skills… the list of name tags depending upon the market sector or organisation you work in goes on and on, however from experience we find they all mean essentially the same thing. The key differentiator being the capability and experience of the provider to impart their knowledge in a way that the fundamental principles are understood and the delegate is both inspired and challenged to effectively apply them to their operation after leaving the training room. Co-ordinated and effective usage of business improvement tools gives a Return on Investment (ROI) which invariably outstrips returns on capital investment projects and can be achieved in a fraction of the time. All of the basic principles are fundamental to your peoples understanding and key enablers for successful application of major change projects e.g. re-organisation, automation or digital transformation. We can teach and facilitate effective usage of a range of tools & techniques that make this a reality.

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Operations Management Development Programmes

We are proud of our range of Standard and Bespoke training programmes aimed at developing capable and effective operational leaders. Typically, our programmes cover the spectrum of key skills and knowledge required to be an effective Operations Leader. A leader that can immediately add value to your business and with the practical nature of the programme, will typically have delivered a Return on Investment (ROI) before the programme is complete.

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Operational Excellence Consulting

Are you implementing a digital transformation?

Are your customer satisfaction ratings below expectations?

Are you simply looking to improve operating margins?

Let us support – facilitate – lead you in the implementation of key elements of operational excellence principles, systems, and tools that will support your change implementation and ensure long term sustainability.

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Value Stream & Customer Journey Mapping

Are your response times or service delivery performance meeting customer requirements?

Is your business ‘coping’ with service delivery, but are burdened with ever increasing operating costs?

How easy is it for your customers to buy from you?

How do customers feel during the order, processing and receipt of your product?

Let us support – facilitate – lead you in finding the answers and designing a better future process.

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Operational Excellence Change Programmes

Is your organisation planning a major transformation, automation of processing, relocation of operation, becoming digital, or simply wish to improve operational performance levels? If so, are the skills, knowledge and change readiness of your leadership team and operational colleagues at a level that will support delivery of maximum benefits?

Let us support – facilitate – lead you in the implementation of key elements of operational excellence principles, systems, and tools that will support your change implementation and ensure long term sustainability.

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Operations Management Coaching and Mentoring

Let us support and assist with a structured coaching and mentoring programme specifically designed for individuals within operations at all levels of leadership. Similar coaching programmes can be developed for individuals operating in offline improvement roles (Continuous Improvement Practitioners, Project Teams, Change Leaders & Support Teams), utilising our self-assessment skills and behaviours matrix as a benchmark for development and progression.
If a more subtle self-development approach is required, then bespoke mentoring programmes can be developed to support Senior Operations Leaders when either new to role or in need of development during expansion of responsibilities.

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Project and Interim Managers

Do you have an immediate need for temporary or short-term leadership cover in a key role? Would your organisation benefit from a short-term focal point to demonstrate how things could be done more effectively? Do you have a critical project that is faltering in timeframes, not returning benefits expected or needs an experienced head to ensure delivery?

Deerness Consulting can step in and take on internal management responsibilities for short fixed term periods to ensure your operational and project delivery needs are met.

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Operational Excellence

To discuss how our services can support and assist your organisation in pursuit of real business performance improvement contact us…