Our Services

We support and assist organisations pursuing real business improvement utilising the disciplines and practices of Operations Excellence. The following are a selection of our services:

Business Improvement Tools and Techniques

AKA… Continuous Improvement Tools, Lean Tools, Leaders Toolbox, Basic Skills, the list goes on and on. All perhaps better referred to as tools to support drive of what the Japanese refer to as ‘Divine Discontent’; the remorseless process of continually identifying even the smallest problems and issues and rapidly exploiting the benefits through the use of your peoples creativity and drive. Giving an ROI which invariably outstrips returns on capital investment projects and achieved in a fraction of the time. We can teach (and facilitate effective usage) to you and your people a range of tools & techniques that make this a reality.

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Operations Management Development Programmes

We are proud of our range of Standard and Bespoke training programmes aimed at developing capable and effective operational leaders. Typically, our programmes cover the spectrum of key skills and knowledge required to be an effective Operations Leader. A leader that can immediately add value to your business and with the practical nature of the programme, will have delivered a ROI before the programme is completed.

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Operations Excellence Consulting

Are you implementing a digital transformation?

Are your customer satisfaction ratings below expectations?

Are you simply looking to improve operating margins?

Let us support – facilitate – lead you in the implementation of key elements of operational excellence principles, systems, and tools that will support your change implementation and ensure long term sustainability.

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Value Stream & Customer Journey Mapping

Are your response times or service delivery performance meeting customer requirements?

Is your business ‘coping’ with service delivery, but are burdened with ever increasing operating costs?

How easy is it for your customers to buy from you?

How do customers feel during the order, processing and receipt of your product?

Let us support – facilitate – lead you in finding the answers and designing a better future process.

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Operations Excellence Change Programmes

Are you planning a major transformation; automation, relocation, going digital? Are your leaders skills, knowledge and change readiness at a level that will support delivery of maximum benefits?

Let us support – facilitate – lead you in the implementation of key elements of operational excellence principles, systems, and tools that will support your change implementation and ensure long term sustainability.

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Operations Management Coaching and Mentoring

We provide structured coaching programmes designed for individuals within operations at all levels of leadership. Similar coaching programmes can be developed for individuals operating in offline improvement roles (CI Practitioners, Project Teams, Change teams staff) utilising our self-assessment skills and behaviours matrix. Bespoke mentoring programmes can be developed for Operational Leaders in senior positions either new to role or when in need of development support during increase of role scope.

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Project and Interim Managers

Do you have an immediate need for temporary / short-term leadership cover? Would you benefit from a focal point within the organisation to demonstrate ‘how things could be done’? Do you have a critical project that is faltering in timeframes, not returning benefits expected or need an experienced head to ensure delivery?

Deerness Consulting can step in and take on internal management responsibilities for short fixed term periods to ensure your operational and project delivery needs are met.

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Operations Excellence

To discuss how our services can support and assist your organisation pursue real business improvement contact us…

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