Our Market Sectors
We believe we are unrivalled in our knowledge, experience and capability of effectively applying Operational Excellence principles across a diversity of market sectors and location
About Us
Based in Durham City, we are approaching our 15th anniversary with a people development, consulting and operational leadership heritage stretching back over 35 years. Our roots and fundamental beliefs are founded on real experience of true world class Operational Excellence principles and practices. We have successfully shared and further developed these across a broad spectrum of market sectors and global locations.
Our Services
We support and assist organisations pursuing real business improvement utilising the principles, practices, and disciplines of Operational Excellence, the following being a selection of our services:
Business Improvement Tools and Techniques
AKA… Continuous Improvement Tools, Lean Tools, Leaders Toolbox, Basic Skills… the list of name tags depending upon the market sector or organisation you work in goes on and on, however from experience we find they all mean essentially the same thing. The key differentiator being the capability and experience of the provider to impart their knowledge in a way that the fundamental principles are understood and the delegate is both inspired and challenged to effectively apply them to their operation after leaving the training room. Co-ordinated and effective usage of business improvement tools gives a Return on Investment (ROI) which invariably outstrips returns on capital investment projects and can be achieved in a fraction of the time. All of the basic principles are fundamental to your peoples understanding and key enablers for successful application of major change projects e.g. re-organisation, automation or digital transformation. We can teach and facilitate effective usage of a range of tools & techniques that make this a reality.
Operations Management Development Programmes
We are proud of our range of Standard and Bespoke training programmes aimed at developing capable and effective operational leaders. Typically, our programmes cover the spectrum of key skills and knowledge required to be an effective Operations Leader. A leader that can immediately add value to your business and with the practical nature of the programme, will typically have delivered a Return on Investment (ROI) before the programme is complete.
Operational Excellence Consulting
Are you implementing a digital transformation?
Are your customer satisfaction ratings below expectations?
Are you simply looking to improve operating margins?
Let us support – facilitate – lead you in the implementation of key elements of operational excellence principles, systems, and tools that will support your change implementation and ensure long term sustainability.
Value Stream & Customer Journey Mapping
Are your response times or service delivery performance meeting customer requirements?
Is your business ‘coping’ with service delivery, but are burdened with ever increasing operating costs?
How easy is it for your customers to buy from you?
How do customers feel during the order, processing and receipt of your product?
Let us support – facilitate – lead you in finding the answers and designing a better future process.